Office Reference Manual
The Office Reference Manual (ORM) is a resource designed to assist dental providers and their teams in understanding the MassHealth Dental Program. It provides key information on covered services, claim submission, and other important policies and procedures.
The ORM is regularly updated to reflect changes in policies, procedures, and regulations, so please check back frequently for the most current information.
Please note: If there is a conflict between the ORM and official MassHealth regulations, the regulations take precedence in every case.
Please refer to the MassHealth website for complete Dental and All Provider Manuals which contain the regulations:https://www.mass.gov/lists/dental-manual-for-masshealth-providers.