Member Rights, Responsibilities, and Privacy

The MassHealth Dental Program is dedicated to improving the health outcomes of our diverse members and their families by providing access to integrated health care services that sustainably and equitably promote health, well-being, and independence, and quality of life.

Click here to view the MassHealth Dental Program’s Notice of Privacy Practices.

Your Rights and Responsibilities:

As a member of MassHealth, you have the right to:

• be treated with respect, dignity, and privacy;
• receive information about MassHealth and the dental services available to you;
• choose a provider from the MassHealth Dental Provider Directory;
• refuse care from a specific dentist;
• make decisions about your dental care;
• file a complaint or an appeal about a dental provider or the MassHealth Dental Program;
• have access to your dental records;
• not be discriminated against by the dental provider on the basis of age, sex, race, physical or mental disability, national origin, ethnicity, religion, sexual orientation, genetic
  information, source of payment or type, or degree of illness or condition;
• have your health and dental information kept private in accordance with state and federal laws; and
• receive information about changes in MassHealth dental benefits.

As a MassHealth member, you are responsible for:

• making sure you use your MassHealth dental benefit;
• asking questions if you do not know or understand anything about your dental benefit;
• listening to the dentist and following instructions about the care of your teeth;
• making and keeping dental appointments;
• contacting your dental and transportation providers as early as possible if you have to cancel your appointment;
• showing your or your child’s MassHealth ID card and any other insurance card every time you go to the dentist;
• making sure you are the only person who uses your MassHealth ID card and letting MassHealth know if it is lost or stolen;
• answering questions about your health and the health of your child(ren) that will help your dentist take care of you and them;
• telling your dentist if you were seen by another dentist recently;
• requesting that your dental records be sent to your new dentist;
• informing MassHealth Customer Service as soon as possible if:
  • your address or phone number changes;
  • you have a new baby or your family size changes;
  • you (or an immediate family member) lose your job, get a new job, or have other insurance; or
  • your or your child’s name changes.